iPhone third-party battery update error data collection: iFixit investigation

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Some iPhones with third-party batteries can’t update over the air. Apple support is telling people who encounter the problem (like iFixit user TheLidlMan) that they should’ve gone through Apple for repair—but that’s a cop out answer.

So we’re coming to you to figure out which phones are having this problem and get to the bottom of it.

Have you replaced the battery on an iPhone, and then, when you've tried to update the phone later, gotten an error like this?

“Unable to Verify Update: iOS XX.X.X failed verification because you are no longer connected to the Internet.”

If so, please let us know via this form.

Email *

On which model of iPhone did you see this error? *

In what country did you buy the phone? *

When did you replace your battery? (best guess is fine) *

YYYY

When did you get the "Unable to Verify Update" error? (best guess is fine) *

YYYY

Were you ever able to install the update? *

Yes, over the air

Yes, when I plugged my phone into a computer and downloaded the update via iTunes

No, but I haven't tried downloading the update via iTunes

No, even via iTunes it didn't work

Where did you get your battery?

In Settings > General > About, is there an IMEI number listed? ("Unable to Verify Update" can be a result of missing information, such as IMEI)

Yes

Other:

Clear selection

Is this your own phone?

Yes, it's mine

No, it's a friend or family member's phone

No, it's a customer's phone

Other:

Clear selection

Anything else you want to share about your experience?

Send me a copy of my responses.

Submit

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